Shipping policy
📦 Shipping Policy
Shipping Policy – PrestigeFitness
Last updated: 20th august 2026 | Location: Bournemouth,Dorset
1. Processing Time
- All orders are processed within [1–3 business days] (excluding weekends & public holidays).
- You’ll receive a confirmation email when your order is placed, and a tracking link once it ships.
- During sales/holidays, processing may take up to 5 extra days – we’ll notify you if delays occur.
2. Shipping Destinations & Rates
🇬🇧 UK Shipping
- Express shipping: Estimated delivery: [2–5 business days]
- International Shipping: [3-8 business days] calculated at checkout
🌍 International Shipping
- We ship to most worldwide destinations
- Rate: Calculated at checkout (based on weight & location) | Starting from [£3.79]
- Estimated delivery: [3–8 business days] (varies by country)
- Note: International orders may be subject to customs delays – outside our control
3. Order Tracking
- Once dispatched, you get an email with your tracking number & carrier link (e.g., Royal Mail, Evri, DPD, DHL).
- If tracking doesn’t update after 3 days, contact us at: prestigestorefitness@gmail.com
4. Delays & Lost Packages
- Delays: Bad weather, carrier issues, or holidays may extend delivery times – we’ll help track it down.
- Lost packages: Marked “delivered” but not received? Contact us within [14 days (UK) / 30 days (International)] of expected delivery. We’ll file a claim & offer a reship or refund if confirmed lost.
5. Customs & Import Duties (International)
- Buyer is responsible for any customs fees, taxes, or import duties charged on arrival.
- These are set by your local customs authority – we don’t collect these fees & can’t predict their cost.
- Refusing delivery due to customs fees will result in deduction of return shipping costs from your refund.
6. Shipping Restrictions
- Some items (e.g., oversized/heavy goods) may have limited shipping zones – marked clearly on product pages.
- We cannot ship to [list excluded countries if applicable].
7. Questions?
Email us: prestigestorefitness@gmail.com
Response time: Within [24–48 business hours]
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